Last Updated: Jan 26, 2026
1. Our Commitment
At Web Planet Store, we stand behind the quality of our refurbished products. We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a comprehensive return and refund policy to make things right.
2. 30-Day Return Policy
2.1 Return Window
You may return most items within 30 days of delivery for a full refund. The return period starts from the date you receive the product. To be eligible for a return, items must be in their original condition with all original packaging, accessories, manuals, and documentation.
2.2 Eligible Items
The following items are eligible for return:
Printers and multifunction devices
Scanners and document imaging equipment
Accessories purchased with the main unit
Extended warranty packages (if not yet activated)
2.3 Non-Returnable Items
The following items cannot be returned:
Consumables (ink cartridges, toner, paper)
Opened software or license keys
Custom-ordered or special-order items
Items marked as “final sale” or “non-returnable”
Items damaged due to misuse or negligence
3. Return Process
3.1 Initiating a Return
To start a return, please:
Log into your account and go to your order history
Select the order containing the item you wish to return
Click “Request Return” and select the reason
Print the prepaid return shipping label (if applicable)
Package the item securely in its original packaging
Attach the return label and drop off at an authorized carrier
Alternatively, contact us at [returns email placeholder] or [support phone placeholder] for assistance.
3.2 Return Shipping
Free return shipping is provided for defective items or items shipped in error. For buyer’s remorse returns, a $25 return shipping fee will be deducted from the refund. We recommend trackable shipping and insurance for high-value items.
3.3 Return Inspection
Returned items are inspected within 2–3 business days for:
Item condition and completeness
Original packaging and accessories
Serial number verification
Evidence of damage or misuse
4. Refund Processing
4.1 Refund Method and Timeline
Since we use Cash on Delivery (COD), refunds are issued as follows:
Company Check (Default): Mailed within 3–5 business days after approval
Electronic Transfer: ACH, PayPal, or similar (3–5 business days after approval)
Store Credit: Issued immediately upon approval and never expires
If no preference is specified, a company check will be issued by default.
4.2 Refund Amount
Refunds may include:
Full purchase price
Original shipping costs (for defective or incorrect items)
Deductions may apply for:
Return shipping fee ($25)
Restocking fee (15% if applicable)
Missing parts or damage
4.3 Partial Refunds
Partial refunds may apply for:
Used items
Missing packaging or accessories
Late returns (at our discretion)
Damage not caused by shipping or defects
5. Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order. Defective replacement requests may qualify for expedited replacement at no cost.
6. Warranty Claims
6.1 Manufacturer Warranty
Products include manufacturer warranties ranging from 90 days to 1 year, covering manufacturing defects.
6.2 Our Support
We can assist with:
Warranty claim initiation
Manufacturer contact details
Troubleshooting
Service coordination
6.3 What’s Not Covered
Warranties exclude:
Normal wear and tear
Accidental damage or misuse
Consumables
Software or user error
Cosmetic damage not affecting functionality
7. Defective or Damaged Items
7.1 Reporting Damage
Report damage within 48 hours of delivery with photos of the item and packaging.
7.2 Resolution Options
We offer:
Priority replacement
Full refund
Manufacturer repair (if preferred)
8. Order Cancellations
8.1 Before Shipment
Orders may be canceled within 1 hour without fees. After 1 hour, a 5% processing fee may apply.
8.2 After Shipment
Orders cannot be canceled once shipped. Standard return procedures apply after delivery.
9. Restocking Fees
A 15% restocking fee may apply to opened, non-defective items. Unopened items are not subject to restocking fees.
10. Refused or Undeliverable Packages
Refused or undeliverable packages due to incorrect address may incur:
All shipping costs
10% restocking fee
11. Business and Volume Orders
Special terms may apply to bulk or B2B orders. Contact [b2b support placeholder] for details.
12. State-Specific Return Rights
California Residents
Our 30-day policy exceeds state requirements.
New York Residents
Internet purchase cancellation rights align with our policy.
All States
State consumer protection laws apply where applicable.
13. Lemon Laws and Product Defects
If a substantial defect cannot be repaired after reasonable attempts (typically three), you may be eligible for replacement or refund within the first year.
14. Dispute Resolution for Refunds
14.1 Internal Resolution
Escalate disputes to [disputes email placeholder]. Response within 5 business days.
14.2 Third-Party Mediation
Non-binding mediation may be requested through an agreed mediator.
14.3 Legal Remedies
This policy does not waive your legal rights.
15. Chargeback Policy
Chargebacks rarely apply to COD. Unauthorized chargebacks may be disputed with proof of delivery.
16. Return Fraud Prevention
Returns may be denied for fraud, abuse, serial mismatches, or missing components.
17. Product Recalls
Recalled products may be returned regardless of timeframe at no cost.
18. Environmental Disposal
We can assist with certified e-waste recycling information.
19. Changes to This Policy
The policy in effect at purchase applies. Material changes are not retroactive without consent.
20. Contact Us
Web Planet Store – Returns Department
Email: [returns email placeholder]
Phone: [support phone placeholder]
Hours: [business hours placeholder]
Return Address:
[returns center name placeholder]
[street address placeholder]
[city, state, zip placeholder]