Warranty Coverage
Every refurbished printer from Web Planet Store includes warranty coverage. If your printer develops a defect, we’ll replace it or issue a refund.
Warranty Periods
90 Days
Basic
Entry-level printers
- Replacement or refund for defects
- Free return shipping
90 Days
Basic
Entry-level printers
- Replacement or refund for defects
- Free return shipping
90 Days
Basic
Entry-level printers
- Replacement or refund for defects
- Free return shipping
What's Covered
Hardware Defects
- Print heads and engines
- Control panels and displays
- Paper feed mechanisms
- Network and connectivity
- Internal motors and gears
Our Promise
- Free replacement or full refund
- Return shipping covered
- Quick processing (5-7 business days)
- No hassle claims process
How to File a Warranty Claim
1
Email Us
Contact us at support@totalprintmart.com with your order number and a description of the issue.
2
Receive Return Authorization
We’ll send you a return authorization number and prepaid shipping label within 24-48 hours.
3
Ship the Printer
Pack the printer securely and ship it using the prepaid label we provide.
4
Replacement or Refund
Once we receive and verify the defect, we’ll ship a replacement or issue a refund within 5-7 business days.
Warranty Claims
Email: support@totalprintmart.com
Response within 24-48 hours
How to File a Warranty Claim
The following items and conditions are not covered under our warranty
Receive Return Authorization
- Toner and ink cartridges
- Paper and media
- Maintenance kits after initial use
- Drums after rated lifespan
Receive Return Authorization
- Accidents, drops, or misuse
- Power surges or electrical issues
- Unauthorized modifications
- Use of incompatible supplies
- Normal wear and tear
Frequently Asked Questions
How do I know if my issue is covered?
If your printer stops working or develops a defect during the warranty period that isn’t caused by damage, misuse, or normal wear, it’s likely covered. Contact us with details about the issue and we’ll let you know.
Can I get a refund instead of a replacement?
Yes. If you prefer a refund over a replacement, just let us know when you file your warranty claim. We’ll process a full refund once we receive and verify the defective unit.
How long does the process take?
After we receive your returned printer, we typically process replacements or refunds within 5-7 business days. Shipping times may add a few additional days depending on your location.
What if my warranty has expired?
Unfortunately, we cannot honor warranty claims after the warranty period has expired. However, you may still be able to return the printer under our 30-day return policy if applicable.
Is the replacement new or refurbished?
Replacements are refurbished units that meet the same quality standards as your original purchase. They undergo the same 37-point inspection and testing process before shipping.
Questions About Your Warranty?
Contact us at support@totalprintmart.com and we’ll be happy to help.